Our World Headquarters is located in Crystal River Florida 

You can reach our customer support team by emailing sales@riovation.com or by calling 352-228-4488.

We’re committed to providing prompt and effective solutions to meet your wastewater treatment needs.

We offer a 30-day return policy for all products. Items must be unused, in their original packaging, and include the receipt or proof of purchase. You will need to pay shipping to return. Refunds are processed within 5-7 business days of receiving the returned item.

RioVation® warrants its products to be free from defects in material and workmanship for a period of two (2) years from the date of shipment to the purchaser, provided the product is properly registered with RioVation®. This limited warranty covers parts only and does not include labor, installation, removal, or other associated costs. https://www.riovation.com/limited-warranty

Thanks so much for purchasing your BioMaze product.

Register your product by selecting here Product Registration

BioMaze is not currently NSF-certified. However, it functions as a suspended biofilm generator and can operate as an aerobic treatment process when installed within a tank. 

We are actively conducting third-party performance testing to NSF/ANSI 40 and 245 equivalent standards through Stetson University as part of a Florida Department of Environmental Protection grant study.

Read more at Stetson website >

It’s important to note that BioMaze ® is also used as a retrofit technology for drainfield rejuvenation, where it enhances effluent quality—producing clear, low-odor effluent high in dissolved oxygen and beneficial aerobic microbes — without altering the permitted system configuration. As a result, many jurisdictions are not opposed to the installation of the RioVation® product into existing systems.

If you’re interested in specifying, designing, or installing the RioVation® product line, we invite you to join our growing network of qualified professionals.

Simply complete the brief registration form here: https://www.riovation.com/user-registration

Once submitted, a member of our team will follow up with the next steps, including product information, training resources, and availability in your area.